Refund policy
Returns & Refund Policy
At Gladiator Lighting, we want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below before requesting a return.
Return Authorization (RMA Required)
All returns require a Return Merchandise Authorization (RMA) number before they are shipped back.
- Return requests must be submitted within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Returns received without an approved RMA may be refused and returned to the sender.
Click here to request a Return Authorization (RMA).
Restocking Fees & Return Shipping
- Approved discretionary returns are subject to a 25% restocking fee.
- If an order is canceled after it has shipped, the original outbound shipping cost will be deducted from the refund, even if the order qualified for free shipping.
- Unless the return is the result of our error or a defective product, customers are responsible for all return shipping costs.
- We strongly recommend using a shipping carrier that provides tracking and insurance, as Gladiator Lighting is not responsible for packages lost or damaged during return transit.
Special Orders & Project Orders
The following items may not be eligible for return or may require manufacturer approval before a return can be authorized:
- Special order products
- Custom configured products
- Large project quantity orders
- Manufacturer direct ship items
Please contact us before purchasing if you have questions regarding the return eligibility of these items.
Non-Returnable Items
The following products are non-returnable unless they are defective upon receipt:
- Lighting fixtures that have been installed
- Black light bulbs
- Custom or cut LED strip/tape lighting
- Ballasts that have been installed
- LED drivers that have been installed
- Low-voltage transformers that have been installed
Installation of any product constitutes acceptance of that product and waives eligibility for return unless covered under the manufacturer's warranty.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 business days of delivery. We may request photos of the product and packaging to assist with the claim. Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds are generally processed within 4 weeks from the date the returned product is shipped back. This timeframe typically includes:
- 5–10 business days for return shipping transit
- 3–5 business days for inspection and processing
- 5–10 business days for your bank or credit card provider to post the refund
Original shipping charges are non-refundable unless the return is due to our error or a verified defective product.
Questions?
If you have any questions regarding our Returns & Refund Policy, please contact our customer service team. We're happy to help.