Refund policy

Return Authorization (RMA Required)

• All returns require a Return Merchandise Authorization (RMA) number.
• Return requests must be submitted within 30 days of receiving the order.
• Returned items must be:
• Unused
• In original packaging
• In resalable condition
• Returns without an RMA may be refused.

Restocking Fee

• Approved discretionary returns are subject to a 25% restocking fee.
• If an order is cancelled after shipment, the original shipping cost will be deducted from the refund, even if the order qualified for free shipping.
• Unless the return is due to our error, the customer is responsible for all return shipping costs.
• We recommend using a carrier with tracking and insurance when returning products.

Project Orders & Special Orders

• Certain items may not be eligible for return, including:
• Special order products
• Custom configured products
• Large project quantity orders
• Manufacturer direct ship items
• These items may require manufacturer approval before a return can be authorized.

Non-Returnable Items

• The following items are non-returnable unless defective:
• Lighting fixtures that have been installed
• Black light bulbs
• Custom or cut LED strip/tape lighting
• Ballasts that have been installed
• LED drivers that have been installed
• Low-voltage transformers that have been installed
• Installation of a product is considered acceptance of the product.

Refunds

• Refunds are typically issued within 4 weeks of the returned product being shipped back.
• This timeframe includes:
• 5-10 business days for transit
• 3-5 business days for return inspection
• 5-10 business days for bank processing
• Shipping charges are not refundable, unless the return is due to our error.