✓ FREE SHIPPING ON ORDERS OF $2500+

Shipping policy

Shipping Policy

Gladiator Lighting is committed to processing and shipping your order as quickly and accurately as possible. Please review the information below regarding our shipping policies and procedures.

Shipping Locations

We currently ship to customers throughout the continental United States.

If you require shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or an international destination, please contact us with the product SKU(s) before placing your order so we can verify availability and provide a shipping quote.

Shipping Methods

  • Orders are shipped using the carrier that best ensures safe and timely delivery.
  • We may ship via UPS, FedEx, USPS, LTL freight, or other qualified freight carriers.
  • Our website currently offers UPS Ground shipping during checkout.
  • Expedited shipping options, including Next Day Air, 2nd Day Air, and 3-Day service, are available by request. Please contact us at (800) 581-8705 for pricing and availability before placing your order.

Shipping Charges

  • Shipping charges are calculated during checkout based on your order and delivery location.
  • Many lighting products ship based on dimensional weight rather than actual weight.
  • Shipping carriers round package weights up to the next whole pound in accordance with their published policies.

Using Your UPS or FedEx Account

Third-party shipping using your own UPS or FedEx account may be available for select products and shipments.

Please contact us before placing your order to confirm eligibility and receive shipping instructions.

Order Processing

  • Most in-stock orders are processed promptly after payment has been received.
  • Processing times may vary depending on product availability, manufacturer lead times, holidays, or unusually high order volume.
  • If an item is backordered or delayed, we will make reasonable efforts to notify you.

Order Changes & Cancellations

Orders are processed quickly to ensure prompt shipment.

  • If you need to modify or cancel an order, please contact us immediately.
  • Once an order has shipped, it cannot be canceled.
  • Orders that have already shipped must be handled through our Returns & Refund Policy.

Refused Shipments

Shipments refused for reasons other than shipping damage or an error by Gladiator Lighting will be treated as a standard return.

Refused shipments are subject to:

  • A 25% restocking fee
  • Original outbound shipping charges
  • Any carrier return shipping charges incurred

Shipping Damage or Lost Packages

Please inspect your shipment upon delivery. If your package arrives damaged or appears to be missing items, notify us within 5 business days of delivery.

Photos of the damaged packaging and products may be required to process a shipping claim with the carrier. We will work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, expedited delivery, freight shipments, or your order status, please contact us.

Gladiator Lighting
Email: sales@gladiatorlighting.com
Phone: (800) 581-8705

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